FAQs


Frequently asked question. Please refer to this page first before asking any further questions.


01. HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Standart orders are typically processed between 1-3 business days. Please email us if you have any questions about your order. Personalized orders typically ship in about 2-3 weeks from the order date. Expedited orders are sent same day as long the order is placed by 2PM EST.

02. DO YOU ACCEPT INTERNATIONAL ORDERS?

Yes, we do. We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you. If you don't see your country listed and are interested in placing and order, please email info@nijistore.com and we will be happy to assist you. Please check with your local customers office about rules and regulations that may apply to you.

3. DO YOU CHARGE SALES TAX?

We are not required to collect sales tax on any orders outside the state of Florida. For all Florida orders a sales tax of 6.5% does apply.

04. IS MY TRANSACTION SECURE?

We take the utmost care and concern for your privacy while you're shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order necessary. Transactions on our site are secured using up to 356-bit SSL encryption technology to ensure that your personal information (especially your name, address, credit card number) stays out of the worng hands, and cannot be read or intercepted as it travels to our payment processing system.

05. WHAT IF I NEED TO CANCEL MY PERSONALIZED ORDER?

After placing your personalized order we will email you to confirm the details. Once you confirm everything is correct, your order is non-refundable. Please not that upon final approval of your personalized order, we cannot accept returns due to any and all errors (such as misspelled word etc.). By approving your final proof, you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we are required to charge for the reprint.